Every cake has a story. Let's bake yours.

All cakes made by Cake Fairy are subject to the following terms and conditions. By placing an order, you agree to these terms.

1. Ingredients

• All our ingredients are of the highest quality.
• All fruit cakes may contain nuts, traces of nuts, or nut oil.
• Sponge, flavoured, and chocolate cakes are made to be eaten on the day of the celebration.
• All cakes are prepared in premises where nuts are used. While every effort is made to keep ingredients separate, we cannot guarantee that cakes are nut-free.

2. Storage

• Sugar paste (soft icing covering) should not be refrigerated. Cakes must be stored in a cool, dry place, preferably in the box provided.
• Refrigeration may cause colours to run.

3. Orders

• The Cake Fairy Cake is priced at $20.
• Full payment is required upfront at the time of ordering. We do not accept deposits.
• Wedding cakes require at least 3 months' notice; however, shorter notice may be possible subject to availability.
• Cakes ordered from pictures of other cake makers will be our interpretation only, not an exact reproduction.

4. Colours & Flavours

• Customers should note that dark colours (black, red, purple, etc.) may cause a slightly bitter taste in cakes and icing.
• Cake Fairy will not be responsible for this outcome; customers who choose these colours do so at their own risk.

5. Cancellations & Refunds

• For the standard Cake Fairy Cake ($20), full payment is required at booking and is non-refundable. For cakes priced above $20, a deposit is required at booking, and all deposits are non-refundable.
• Cancellations will not result in refunds, regardless of notice period.
• This policy ensures fairness and covers costs of preparation and scheduling.

6. Viewing & Freshness

• Cakes with sponge tiers are completed the day prior to, or the day of, the event to ensure freshness.
• Sponge cakes are best enjoyed on the day of the celebration and should be consumed within 48 hours for best taste and texture.
• Fruit cakes, due to their rich ingredients, may last longer but should still be stored correctly in a cool, dry place.
• Once collected or delivered, Cake Fairy cannot be held responsible for any damage caused by incorrect storage, handling, or transportation of the cake.
• Customers are advised to inspect the cake upon collection/delivery. Any concerns must be raised immediately.
• For hygiene and quality reasons, we do not allow customers to view or taste cakes during production, only the final product at handover.

7. Disputes

• Refunds for disputes about design or production are entirely at Cake Fairy's discretion.
• No refund will be given for cakes that have been consumed. Consumption is deemed acceptance that the cake was satisfactory.
• Cakes delivered to venues are photographed on delivery as proof of quality. We accept no responsibility for loss or damage after delivery or collection.

8. Delivery & Collection

• Delivery is available (subject to availability) at a cost starting from $5 CBD and from $10 for other locations depending on distance.
• Cakes may also be collected from our premises at an agreed time and date.

9. Publication

• Cake Fairy reserves the right to publish images of cakes we create on social media, magazines, or other platforms.

10. Hired Equipment

• Deposits are required for hired equipment. Items must be returned within 3 days unless otherwise agreed in writing.
• Damaged equipment will be charged accordingly.